Refund Policy

Last updated: October 1, 2026

CROSSTIA is free during the beta, so there is nothing to refund yet. This policy applies once paid plans launch.

14 days to change your mind

If CROSSTIA Pro isn't right for you, you can get a full refund within 14 days of your first payment, as long as you haven't exported a Pro PDF yet.

Pro starts as soon as you pay. Exporting a full Pro PDF is using the digital content you bought, so once you've exported one, a full refund no longer applies. Where the law of your country still gives you a right to a refund, we'll refund the unused part of your current period.

Renewals

Monthly and yearly plans renew automatically until you cancel. Renewal payments are not refundable, but you can cancel at any time before the next renewal and you won't be charged again.

How to request a refund

Our orders are processed by our reseller, Paddle.com, which is the Merchant of Record. To request a refund, you can:

Refunds go back to your original payment method. They're usually processed within 5–10 business days, depending on your bank or card provider. As Merchant of Record, Paddle makes the final decision on each refund.

Cancelling a subscription

You can cancel any time: in the app, open your dashboard and choose Manage billing, or use the link in your receipt email. After cancelling you won't be charged again, and you keep Pro until the end of the period you've already paid for.

Your patterns

A refund or cancellation never deletes your work. Your projects live in your browser and in files you've saved, and they remain yours.

Your statutory rights

This policy doesn't affect any rights you have under the consumer law of the country where you live.

Contact

CROSSTIA · support@crosstia.com